Stonehill Kennel & Farm (“Stonehill,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing products, booking services, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, how long we keep it, and your choices regarding your personal information. By using this website, you agree to the practices described in this policy.
Information We Collect
Personal Information
When you visit our website, make a purchase, book a service, or contact us, we may collect:
- Name
- Email address
- Phone number
- Mailing, billing, and shipping address
- Pet information including name, breed, age, vaccination records, and medical history when relevant to boarding, grooming, daycare, or training services
- Appointment and reservation details
- Account login credentials if you create an account
Payment Information
Payments made through our website are processed securely through third-party payment processors. Stonehill does not store complete credit card numbers, CVV codes, or full payment card data on our servers. Payment processing is handled in accordance with the security standards of our payment processor.
Purchase & Order Information
When you purchase products or services through our website we collect order history, product selections, and transaction details through our WooCommerce online store platform. This information is used to process your order, manage your account, and communicate with you about your purchases.
Information Collected Automatically
When you visit our website we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and time spent on the site
- Referring website or search terms
- Click and navigation behavior
- Cookies and similar tracking technologies
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies and similar technologies to collect information about how visitors use our website including pages visited, time on site, and general geographic location.
This data is processed by Google in accordance with their Privacy Policy. You can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Facebook / Meta Pixel
Our website may use the Meta Pixel, a tracking tool provided by Meta Platforms, Inc. (Facebook). The Meta Pixel allows us to measure the effectiveness of our advertising and understand how visitors interact with our website after seeing our ads on Facebook and Instagram.
Information collected through the Meta Pixel is subject to Meta’s Data Policy, available at facebook.com/privacy/policy. You can manage your ad preferences through your Facebook account settings.
Cookies
Our website uses cookies — small text files stored on your device — to:
- Improve website functionality and performance
- Remember your preferences and settings
- Analyze website traffic through analytics tools
- Support our online shopping cart and checkout process
- Enable marketing and remarketing features
You may disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website including the shopping cart and online booking functions.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders and purchases
- Schedule and manage reservations and appointments
- Communicate with you regarding bookings, orders, and inquiries
- Provide customer service and respond to questions
- Send order and appointment confirmations
- Send newsletters, promotions, and seasonal announcements — you may unsubscribe at any time
- Improve our website, products, and services
- Process payments securely
- Analyze website traffic and user behavior to improve performance
- Comply with applicable legal obligations
- Prevent fraud and protect the security of our website and customers
Email Communications
If you subscribe to our mailing list, create an account, or make a purchase, we may send you:
- Order and appointment confirmations
- Service updates and reminders
- Promotional offers and discounts
- Newsletters and seasonal announcements
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly at info@stonehillltd.com. Please note that transactional emails related to your orders or appointments may not be opted out of while those transactions are active.
Third-Party Service Providers
We work with trusted third-party providers to operate our website and deliver our services. These providers may include:
- Payment processors — to securely handle transactions
- WooCommerce — to power our online store
- Website hosting companies — to maintain and deliver our website
- Email marketing services — to send communications
- Google Analytics — to analyze website traffic
- Meta / Facebook — for advertising and remarketing
- Booking and reservation software — to manage appointments
- Shipping providers — to fulfill product orders
These providers receive only the information necessary to perform their specific services and are required to protect your information in accordance with applicable privacy laws.
Information Sharing
We do not sell or rent your personal information to third parties for their marketing purposes.
We may share your information only in the following circumstances:
- When required by law, court order, or government authority
- When necessary to protect the legal rights or safety of Stonehill, our staff, or our customers
- When necessary to investigate suspected fraud, abuse, or misuse of our services
- When required to complete a service or transaction you have requested
- In connection with a merger, acquisition, or sale of business assets — in which case you will be notified
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. Specifically:
- Account information is retained for as long as your account is active
- Order and transaction records are retained for a minimum of seven years for tax and accounting purposes
- Marketing communications data is retained until you unsubscribe or request deletion
- Website analytics data is retained in accordance with the policies of our analytics providers
When personal information is no longer needed we take reasonable steps to securely delete or anonymize it.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of online transmission or electronic storage is completely secure and we cannot guarantee absolute security.
If you believe your personal information has been compromised please contact us immediately at info@stonehillltd.com.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately and we will take steps to delete it.
Your Rights
Depending on your location and applicable law you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information where legally permissible
- Opt out of marketing communications at any time
- Request that we limit the processing of your information
- Receive a copy of your personal information in a portable format
To exercise any of these rights please contact us at info@stonehillltd.com or by phone at 717-691-1000. We will respond to your request within a reasonable timeframe.
Third-Party Links
Our website may contain links to third-party websites for your convenience. Stonehill Kennel & Farm is not responsible for the privacy practices, content, or security of any external websites. We encourage you to review the privacy policies of any third-party sites you visit.
Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located within Cumberland County, Pennsylvania.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information please contact us:
Stonehill Kennel & Farm
6962 Wertzville Road
Enola, Pennsylvania 17025
Phone: 717-691-1000
Email: info@stonehillltd.com
Website: stonehillltd.com